For Singapore addresses, we use MBC Express Shipping which offers more affordable shipping fee.
For international deliveries, EMS should take 8-14 days depending on your delivery area.
All confirmed orders (through 'CONFIRM PAYMENT' menu) will be processed on the following day.
It takes 3-4 working days to process your order before we send it to shipping company.
We will ship your order if there are no problems occurring in terms of payment.
If you confirm on (starting from 00.01 am), your order will be processed on Monday of the next week. Note that our order process contains of checking the payment, preparing and delivering the goods to the shipping company.
We will process and ship based on your order ID. If you have more than one order ID, unfortunately, no combined-orders possible for shipment.
Customers are responsible if JNE can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions.
If there are any shipping errors coming from COTTONINK, we guarantee that we will give free shipping to the customers.
We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.