DO I NEED AN ACCOUNT TO ORDER?
No, you do not need to create an account to place an order. However, we do suggest that you register with us to get all of our most recent updates, reward points and faster future checkouts!
IS MY PERSONAL INFORMATION GOING TO BE KEPT PRIVATE?
That is one thing that we can make sure of. COTTONINK guarantees to keep all of the informations you've provided private and safe. We will not disclose it to anyone!
HOW DO I RESET MY PASSWORD?
Click on the 'Forgot your password?' link and follow the instructions provided.
HOW DO I PLACE MY ORDER?
Please visit our “How to Shop” section at the bottom of the page.
I MISSED OUT ON AN ITEM THAT I LOVED. COULD I BE NOTIFIED WHEN IT'S BACK IN STOCK?
Aw :( We are so sorry to hear that! But hey, not to worry, simply click on the 'Notify Me' button in the sold out item's page and we will be sure to notify you when the item is back in stock! Or you could always email us at help@cottonink.co.id, and we might be able to look it up at our stores or stockists to see if they still have what you are looking for!
HOW DO I KNOW WHICH SIZE TO CHOOSE?
Well, now that most of our products come in sizes S, M and L, you can just pick the one that will fit you best! If you're used to our All Size, you can go ahead and choose our size M. If our All Size has been too big for you, you can pick size S and it's been to small for you, you can just pick size L! In any case, you can always refer to the Size Guide section at our product's description page.
WHAT KIND OF PAYMENTS DO YOU ACCEPT?
We accept Bank Transfers, Credit Card (Visa & Mastercard), Mandiri E-Cash, Gopay, BCA & BNI Virtual Account, CIMB Clicks, Mandiri Bill Payment and payment from Indomaret.
For more details please visit our Terms & Conditions page!
I CAN'T WAIT TO WEAR THE ITEM I JUST BOUGHT! HOW SOON WILL I GET MY ORDER?
We totally get that feeling. After you have ordered, paid and confirmed your payment, it takes 3-4 working days to process your order (this include: payment checking and packing order) before we send it to shipping company. We will process and ship based on your order ID. If you have more than one order IDs, unfortunately, no combined-order possible for shipment.
For more info, click “Shipping Policy” section at the bottom of the page!
I THINK MY ORDER HAS BEEN LATE FOR A COUPLE OF DAYS. WHAT HAPPENED?!
Keep calm and kindly email us to shipping@cottonink.co.id, WhatsApp us to +62 813 807 57 697, or Line us at @cottonink -- and we will be happy to help you!
THE ITEM THAT I BOUGHT DOES NOT REALLY FIT ME WELL. COULD I EXCHANGE IT WITH ANOTHER ITEM?
That's such a shame! But don't worry, you can exchange it with another item in another size or an entirely different one. Either way, kindly visit our 'Return & Exchange' page to get more detailed information!
Please note that you may not return or exchange all sale items.
I LIKE BROWSING ON YOUR WEBSTORE, BUT I'M OLD-FASHIONED AND I WANT TO TRY ON THE CLOTHES BEFORE BUYING THEM. WHAT DO I DO?
We get it, offline shopping still has that certain thrill to it. Well, if you would like to see our products up close before buying them, you can just visit us at our stores and stockists near
you. See our Stores & Stockists page to see which ones you can go to!
Please note that not all items available at our webstore will be available at our Stores and Stockists. May we suggest to try on similar styles to the ones you want and then buy them at our webstore!
OH NO, YOUR STORES AND STOCKISTS ARE TOO FAR AWAY FROM ME! WILL YOU BE OPENING NEW STORES NEAR ME?
It makes us so happy to hear that you would like us to open near you. It's always in our goal to explore the country and expand our horizon. One thing you can do is to keep close watch at our social media pages and subscribe to our newsletter, so that you can always be the first to know about any of our new updates!
